Same-day Pickup or Delivery to Store orders not claimed at an LCBO store within 21 days of the Ready for Pickup notification email is subject to cancellation and refund without further notice.
For Home Delivery orders, our couriers will only hold on to your order for up to 5 business days. Unsuccessful deliveries or orders that have not been picked up within that timeframe will be returned to the LCBO and you will be given a full refund to your credit card (excluding shipping charges and applicable taxes). Refunds are generally issued within 10 business days of when the return is dropped off at our warehouse by the courier. It may take an additional 3-5 business days for your credit card issuer to apply for the refund. During busy periods, the processing time may be longer.