It is so important to obtain correct email address to ensure this process goes smoothly.
ASL will email a case number once it has been created on their end and they will investigate from there. Below is what the autogenerated response advises people.
"We would like to acknowledge that case number 00004934 has been created. We will respond to your request as soon as possible, excluding weekends and holidays.
To maintain your place in our queue please do not submit more than one inquiry as this will delay response times.
We appreciate your patience and understanding, and we look forward to assisting you as soon as possible."