It's tricky to search for Staples, G&T, and Novexco tracking info because customers do not always provide the full tracking number.
If the team cannot locate anything in Shiptrack and the number does not match the sample below, please enter the number as %5507321360% and it will find that number with any digits before or after the percentage sign.
% can be used in any field;
If the customer entered a 1 at the beginning of their phone number, it will find it
The agents can ask for the street address and enter % with the street name and it will find both something with digits before or after. This should assist with locating more tracking numbers.