If you receive a caller saying they would like to be a co-signer / cosignee for a DHL order then please ensure to confirm their information.
1. If there is no phone number in Shiptrack, please obtain it
2. If there is no email in Shiptrack, please obtain it
3. If there are notes in Shiptrack advising no access and they live in an apartment/condo building please ask for a buzz number or door code
4. Does the buzzer ring to their cell phone in the event they are not home and can let the driver to complete the delivery