If you come across entries as shown below wherein a closed delivery status was reverted to "Out for Delivery", it is likely an incorrect tagging, that's why it was reverted to OFD. ...
For DHL eCommerce calls, if the TN does not exist in ShipTrack, ask the caller to continue to track their order or they may call the store where they bought the item/s from directl ...
Should one of their consignees call in, (they will be salons), we can let them know we deliver Monday to Friday, 8 am to 5 pm. Please advise the caller that the delivery requires a ...
It's ASL's new customer and their tracking numbers begin with ASLBD. If a customer calls in regarding a Book Depot order, please ensure to get their phone number and if they live ...
Under no circumstances can customers pick up their package(s) at terminals/hub
This means that the package hasn't reached our facility which is why it hasn't been scanned yet. Please refer the caller to the vendor by providing them with the phone number below ...
We don't have a way to do that. The only thing that we can do is politely inform the customer that we will relay the matter to our second-level support team and then, we'll go from ...
Since we can't contact the driver directly, this isn't possible. But even if we have a way to do that, it is very important to note that drivers are following a route to finish sev ...
This means that the package didn't reach our facility. Please refer the caller to the vendor by providing them with the phone number below: Amazon 1-866-216-1072 Staples 1-877-3 ...
Please make sure that you have the correct tracking number as provided by the customer. Also, please determine when the order was placed and you may adjust the search dates accordi ...
We should never promise a delivery date to the customer, no exceptions, no matter how urgent the delivery is or no matter how irate the customer gets. We should not confirm a deliv ...
Here are the things you can do when you get a caller who claims she didn't get the package she ordered but the tracking shows that it had been delivered. 1.) Get the tracking numb ...
Please advise the customer to contact the vendor to request a replacement or a refund.
If you receive a caller saying they would like to be a co-signer / cosignee for a DHL order then please ensure to confirm their information.1. If there is no phone number in Shiptr ...
If package is registered with ASL then caller has to receive the package and make a return to the vendor. For Amazon specifically the return label can be found on their account. T ...