Please make sure that you have the correct tracking number as provided by the customer. Also, please determine when the order was placed and you may adjust the search dates accordingly. You can also try using the caller's contact info such as the phone number, address, or name to search as sometimes they might have the incorrect tracking number.
If it didn't yield any results, it means that the package hasn't reached our facility. Please refer the caller to the vendor by providing them with the phone number below:
Amazon 1-866-216-1072
Staples 1-877-360-8500
Walmart 1-800-328-0402
Novexco 1-877-597-3261
Grand & Toy 1-866-391-8111
Indigo 1-833-463-4461
LCBO 1-800-668-5226
You can also find these phone numbers in the script.