This means that the package didn't reach our facility. Please refer the caller to the vendor by providing them with the phone number below:
Amazon 1-866-216-1072
Staples 1-877-360-8500
Walmart 1-800-328-0402
Novexco 1-877-597-3261
Grand & Toy 1-866-391-8111
Indigo 1-833-463-4461
LCBO 1-800-668-5226
You can also find these phone numbers in the script.