This means that the package hasn't reached our facility which is why it hasn't been scanned yet. Please refer the caller to the vendor by providing them with the phone number below:
Amazon 1-866-216-1072
Staples 1-877-360-8500
Walmart 1-800-328-0402
Novexco 1-877-597-3261
Grand & Toy 1-866-391-8111
Indigo 1-833-463-4461
LCBO 1-800-668-5226
You can also find these phone numbers in the script.