If you get a call regarding a delayed delivery, please let the caller know that we will forward their inquiry to the terminal/hub team and request delivery as soon as possible. We ...
Amazon Terminals: deliver 7 days a week, 8:00 a.m. – 9:00 p.m. -- With the new Amazon volume, they were also included in the Business Line routes. Winnipeg Windsor ...
For pickup requests, Staples, G&T, or Novexco will send us pickup requests via email and should one of their customers call for a pickup, please direct them to the company to ...
Ask the customer where they purchased the order from, so that we are not telling everyone who our clients are. If it's from Amazon and the redirect makes sense (within the hub's ...
In general, especially during the weekends or holidays, please do not advise we will request a driver to return on the same day as we have no way of requesting this. Please ask the ...
If a delivery attempt had been made after hours, please ask for the business name along with business days/hours from the customer.
Deliveries for KAO require a signature. Should their consignees call in (they will be salons), we can let them know we deliver Monday to Friday, 8 am to 5 pm.
For DHL eCommerce calls, if the TN does not exist in ShipTrack, ask the caller to continue to track their order or they may call the vendor directly. They should not call DHL.
This is ASL's new customer and their tracking numbers begin with ASLBD. If a customer calls in regarding a Book Depot order, please ensure to get their phone number and if they l ...
ASL is using a system that will automatically generate a text message to the phone number on the order for Amazon and Pitney Bowes to advise the package has been delivered. They ar ...
We can only process an address change request if the new address is within the same area or postal code as the original one, or if it is within the delivery range of the hub where ...
If the customer puts the information in the Amazon Special Instructions area, unfortunately, Amazon does not send this information to us. They can have it as part of their address ...